Saturday, December 15, 2007

No EXPRESS AT AmEx, Just the World's Worst Service Ever

American EXPRESS -- nah. Try American as slow as the formation of the Grand Canyon and as responsive as rock.

First, the online ordering program for the rewards program wouldn't work. For hours. And hours. I tried from about noon til 4 p.m. When I finally got an order to go through, the screen for the gift address didn't come up. Then I tried to reach someone to correct the error. Big mistake. 45 minutes online, then I got transferred, and no one picked up after 75 minutes.

So I will have to trudge to the Post Office with its long lines and remail the package.

If you want to order online, stick with or ebay. They know how its done.

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