Wednesday, August 07, 2013

Customer Service Lacking When US Postal Services Charges But Doesn't Deliver

The first time the U.S. Postal Service shrugged off a confirmation tracking claim, I figured it was an anomaly best forgotten. Today I learned USPS Priority Mail is a scam. The customer service philosophy, "We don't guarantee anything."

Case in point: On July 31, I sent an Priority Mail envelope from Fort Lauderdale to Tampa .

Today is August 7. The tracking information at shows it was scheduled for Aug. 3 delivery, and there is no updates since then. The recipient contacted me yesterday to let me know the packet was long overdue.

What does the USPS say about this? "We don't make any guarantees." And there is no refund.

I could drive to Tampa and back with time to spare.

Four or five years ago, I sent a $90 textbook using Media Mail with a tracking confirmation number. It was not only delivered to the wrong address; it was delivered to the wrong city to an address that had no resemblance to that of the addressee.

What did USPS customer service say? The equivalent of, "Well will you lookee that?"

"Are you going to do anything about it?"

"What can we do?" they shrugged.

I'm not a legal scholar, but isn't there a law against tampering with mail that is not your own? Perhaps the mail carrier could go up to the door and ask for the package back.

What about that sign in the Post Office that says 2-day Priority Mail with the price. I looked and looked and I couldn't find anything that said, "No guarantees."

Isn't that sign an implied contract?

USPS fraud is occurring, it would seem, every day with no help for those of us who are dumb enough to believe what the signs say.